Are You Forgetting The 'Experience' Part Of The Customer Service Experience?: "One of my secrets for creating a superior experience for today’s customers is my unauthorized Jetsons Approach To Customer Service. Here’s a brief recap of the futuristic Jetsons Approach:
Today’s customers want you to identify and offload service tasks that can be done better electronically than by hand: the service functions where doing things by hand is not in the interest of the customer. At these customer touchpoints, be sure to offer self-service/”my account” functionality as an option for your customers."
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